Karpadu Terms of Use & Booking Policy

Introduction

These Terms and Conditions of Use (“Terms”) govern your use of the Karpadu website and services. By accessing and using our platform, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you must stop using our services immediately.

Website Usage

Karpadu allows users to browse, compare, and book car rentals via third-party providers. By using our website, you acknowledge that:

• Only individuals aged 18 or over, or legal entities, may make bookings.
• Karpadu reserves the right to modify, suspend, or discontinue any part of the service at any time.
• You are responsible for ensuring the accuracy of all information provided, including personal and driver’s license details.

Booking Agreement & Payment Terms

By making a booking through Karpadu, you agree to enter into a binding agreement with the selected car rental provider. Karpadu acts solely as an intermediary, facilitating reservations and payments between users and providers. The rental contract is between you and the rental provider. Karpadu is not liable for the condition, availability, or performance of vehicles. You acknowledge that:

• Payment may be required upfront, partially.
• Accepted payment methods include cash, debit cards, credit cards, and prepaid cards.
• Your booking is confirmed only upon receipt of a confirmation email ('Voucher').
• You must read and agree to the rental provider’s terms before completing your booking.

How to Book

To successfully book a vehicle through Karpadu, you must:

• Select your desired pick-up and drop-off locations.
• Choose a vehicle from the available options.
• Provide accurate personal information, including a valid driver’s license.
• Accept the Terms of Use, Privacy Policy, and Booking Policy.
• Make payment.

Cancellations, Refunds & Modifications

The following policies apply to cancellations and booking changes. Note that specific provider terms may differ.

• Cancellations made at least 48 hours before pick-up: Full refund.
• Failure to show up at pick-up: No refund will be issued.
• Refunds will be processed using the original payment method.
• To modify a booking, contact Karpadu or the rental provider directly.
• Modifications are subject to availability and may incur additional fees.

Requirements for Rental

At the time of pick-up, you must present the following:

• A valid driver’s license.
• A valid passport or ID card.
• A payment method accepted by the rental provider.

Limitation of Liability

Karpadu is not responsible for:

• Service issues caused by third-party providers.
• Any damage, loss, or accidents occurring during the rental period.
• Extra charges imposed by providers (e.g., for late return, fuel, tolls).
• Financial losses from bookings made via our platform.
• Disruptions caused by force majeure events (e.g., natural disasters, pandemics).

Privacy & Cookies

Your privacy is important to us. Please review our Privacy Policy and Cookie Policy, which explain how we collect, store, and use your data. These policies form part of these Terms.

Intellectual Property

All content on the Karpadu website — including text, graphics, logos, and software — is owned by or licensed to Karpadu. Unauthorized use or reproduction of any content is strictly prohibited.

Dispute Resolution

If you have a dispute or concern, we encourage you to contact our support team at [email protected]. Any unresolved issues will be governed by the applicable laws of Greece.